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#1
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English On Phone
English on the phone SITUATION EXAMPLES Introducing yourself. Phrases to use when you place the call. When calling a general number: - May I speak with Marina Smith? - Hello, this is John Block calling for Marina Smith. - Is Marina Smith in? (informal) When the person answers the call directly: - Hi Marina, it’s John calling. - Good afternoon, Marina. This is John Block from ABC company calling. Answering the phone. There are many different ways to answer your phone. For calls to your direct line: - Good morning, this is Marina. - Good afternoon, XYZ firm. How may I help you? - Marina speaking. - XYZ firm, Marina speaking. For calls to your direct line, when the person asks for you by name: - Speaking (caller says: “Is Marina there?” and Marina replies: “speaking”). - This is she / this is he (caller says: “Is Marina in?” and Marina replies “This is she”). For calls to a general number: - Thank you for calling XYZ. How may I direct your call? Connecting someone. When you answer the phone and it is for somebody else. - One minute, I’ll transfer you now. - Please hold and I’ll put you through. - Let me see if Jim is available. - One moment, please. - Hang on a minute. (informal) When you need to put somebody on hold - Jim is on another line at the moment. Would you like to hold? - I’m sorry, I have a call on my other line. Can you please hold? For customer service calls - All of our operators are currently busy. Please stand by for the next available operator. When you don’t understand the caller - Could you please repeat that? - I’m sorry, I didn’t catch what you just said. - Can you please speak a little more slowly? - Can you please speak a little louder? Clarifying what your caller says - Can you please spell that for me? - How do you spell your last name? - And that company name again was, JAQ Industries? - Let me repeat your information to make sure I got it right. Taking a message for someone - I'm sorry, John’s not here at the moment. Can I take a message? - John is in a meeting at the moment. May I ask who’s calling? - John is at lunch. Would you like to leave a message? - John has left for the day. Would you like to be put through to his voice mail? Leaving a message for someone - Please tell him that Susan called and ask him to call me back. My number is 999-343-3423. - Please ask him to call Susan when he gets in. - He already has my number. - He’s not in? Please put me through to his voice mail. - When do you expect him back in the office? - I need to speak with him on an urgent matter. Please have him call me as soon as he gets in. Ending a conversation - It’s been great talking with you. I’ve got a meeting now so I better run. - Thanks for calling. I’ll speak with you again soon. - I’ve got another call coming in. Good talking to you. - I better let you go. - It’s 5 o’clock already. I better let you go. - Let’s touch base on this again in a few days. SPECIAL SITUATIONS Leaving a voice mail - Hello, this is Marina Smith calling to follow-up regarding your order with XYZ company. Can you please call me back at 999-344-3344. - Hello, this is John Block from ABC. I’m calling regarding the upcoming conference in Miami. I’ll try you again later today. - Hi, it’s Marina. Please call me back when you get a minute. (informal) Recording a voice mail message on your machine - Hello, you’ve reached Marina Smith at XYZ company. I’m sorry I’m not available to take your call. Please leave a message and I’ll call you back as soon as I can. Thank you. - Hello, you’ve reached John Block at ABC. It’s Monday, May 22, and I will be out of the office all day. I will be checking my voice mail from time to time and will return all urgent calls. Thank you. If you’re going on vacation - Hello, this is Marina Smith at the XYZ company. I will be on vacation from Friday, May 12 through Monday, May 22. Please leave a message, and I’ll call you back when I return. Thank you. Phrases for cell phone calls The fading signal - I’m sorry, I’m losing you. Can you call me back? - I can barely hear you. Let me call you back on my other phone. - We’re breaking up. I’m having trouble hearing you. Let me call you back later. The lost call - Hi, it’s Marina again. Apparently we got cut off. - Hi, it’s John again. Sorry I lost you. My cell phone dropped the signal. SPELLING OUT NAMES OVER THE PHONE. Often you will need to spell something out over the telephone, such as a last name. It will help your listener is you offer words for each letter. Give words or names that are very common for each letter
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#2
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Very useful information
Thank you very much All the best
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#3
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Any Way Phone Calling Always Is The Best Way For Learning
English Thanks |
مواقع النشر (المفضلة) |
الذين يشاهدون محتوى الموضوع الآن : 1 ( الأعضاء 0 والزوار 1) | |
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